Retina Consultants Ltd.
  • 20-Sep-2017 to 24-Nov-2017 (CST)
  • Customer Service
  • St. Louis, MO, USA
  • Hourly
  • Full Time

This position is responsible for providing outstanding customer service to patients and their families, assuring the patients and their families understand their financial responsibilities.

Principal Duties and Responsibilities:

  •      Answer phone calls from patients, facilities, other departments and when nexesary physicians.
  •      Determine required deposits and follow up making sure payments are made in accordance to policy.
  •      Inform patients of practice's self-pay and high deductible protocol, including collection of deposits.
  •      Work Patient account orders for 60 and 90 day calls, final notices and collection review.
  •      Work "tickler" requests in a timely manner.
  •      Work patient aging reports within a monthly period.
  •      Contact patients regarding delinquent accounts by telephone and mail.
  •      Maintain bankruptcy notices and adjustments according to protocol.
  •      Generate patient statements through clearinghouse.
  •      Provide customer service to patients and their families inquiring about their statements.
  •      Set up and maintain monthly patient payment plans.
  •      Correct invalid addresses in patient accounts.
  •      Update decesed patient accounts.
  •      Assess patients refunds and submit for return checks.
  •      Work collection accounts and forwarding new accounts to physicians for approval.
  •      Other duties as assigned.

Qualifications:

  •      Proficient with Windows, Outlook, Internet Explorer and Practice Management Software.
  •      Knowledge of billing primary, secondary, nd tertiary insurances.
  •      Exceptional interpersonal skills.
  •      Ability to understand insurance EOB and remittances.
  •      Understanding of elements and manual payment posting.
  •      Must be a team player, supporting the goals of the department and practice.
  •      Experience working with practice management and EHR software.
  •      Knowlege of HIPAA laws and federal compliance regulations.

 

     

Retina Consultants Ltd.
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